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Identity Authentication Service Agreement

   Identity Authentication Service Agreement (hereinafter referred to as "this Agreement") is a valid contract between Hangzhou Tiangu Information Technology Co.

The Identity Authentication Service Agreement (hereinafter referred to as "this Agreement") is a valid contract between Hangzhou Tiangu Information Technology Co., Ltd(hereinafter referred to as "eSign" or "we") and the user (hereinafter referred to as "you") in relation to the use of the identity authentication service (hereinafter referred to as "the Service") and other related matters.

 

Please read this agreement carefully as it will help you to understand the content of the services we provide to you and your rights and obligations.

 

To facilitate your use of the Service, by clicking on or otherwise acknowledging this Agreement through a web page, you are deemed to have fully understood all of the terms of this Agreement and agree to enter into and be bound by this Agreement with eSign.

 

I. Definition

Identity Authentication Service: A service provided by eSign to confirm the authenticity of your identity and that of the business you belong to through information verification, face recognition, verification code backfill and manual audit, and to provide the authentication results back to you or the merchant providing products or services to you.

 

II. Authorization and Permission

2.1 In order to provide the Service to you, the merchant providing products or services to you ("Merchant") is required to provide the information (e.g. name, ID number, mobile phone number, etc.) that you have filled in or retained during the application process to eSign.

2.2 In order to accurately verify your identity and prevent fraudulent use of your identity, you authorize eSign to collect information from your device to verify that you are in a trusted environment when authenticating, and to collect your face photo, ID card, bank card number, mobile phone number, organization's unified social credit code, corporate account and other information as required according to different authentication methods.

2.3 In order to accurately verify your identity, eSign shall, where necessary, provide the information set out in the preceding paragraph to third party organizations that legally hold your information for comparison and verification, so that eSign can verify the authenticity of your identity.

2.4 In order to facilitate the merchant to assess whether to provide products or services to you, if you authorize the merchant to retrieve the authentication results and authentication related information from eSign, eSign will provide them to the merchant in accordance with your authorization.

 

3. Your Rights and Obligations

3.1 eSign will do its best to improve the accuracy of the certification results, but due to the limited scope of information that eSign can collect and the fact that the technical level and verification means of the industry are still in the process of improvement, eSign cannot ensure that the verification results are completely accurate. If you find that the certification results are inaccurate, you can inform us via our customer service hotline 400-087-8198 so that we can re-verify and gradually improve our certification capability.

3.2 You may not use the Service in areas that are restricted or prohibited by Chinese laws and regulations, or that are contrary to moral customs, otherwise you shall be liable for any loss suffered by eSign or a third party as a result.

3.3 If you find that our collection or use of your personal information violates the laws or administrative regulations or violates the agreement with you, or if you find that your personal information collected or stored by us is incorrect, you may inform us via the customer service hotline 400-087-8198 and request deletion or correction.

3.4 You should be aware that the Service only verifies the authenticity of personal or business identities.

 

IV. eSign's rights and obligations

4.1 eSign shall provide the Services to you as agreed in this Agreement.

4.2 eSign will continuously adjust and improve the content and form of the corresponding authentication services in accordance with the development of authentication technology and the needs of the market risk environment.

4.3 In addition to protecting your personal information in accordance with the laws and regulations and this Agreement, we will strictly protect your information in accordance with eSign's User Privacy Policy when handling your information. Please read this policy carefully and feel free to contact us if you have any questions.

 

V. Exclusion of Liability

You understand and agree that, in view of the special nature of computers and the Internet, the following circumstances are not a breach of contract by eSign: 1) the service cannot be provided or interrupted due to natural disasters such as floods, earthquakes, plague epidemics, etc., as well as social events such as war, unrest, governmental actions, interruption of telecommunication backbone lines, network blockage, technical adjustment of telecommunication departments and governmental control, etc.; 2) hacker attacks causing service interruption, information data leakage; however, we shall do our best to deal with the emergency in accordance with this agreement. 3) eSign needs to interrupt the service for a short period of time when conducting server configuration and maintenance; 4) the access speed of your website decreases due to the blockage of the pathway on the Internet; 5) the interruption or termination of the service due to the relevant requirements of national laws, regulations and policies.

 

VI. Changes to the Agreement

In order to meet your diversified and specialized service needs, we may add or change the service content or service mode in accordance with national laws, regulations and other regulatory documents and business needs, and we may make changes to the content of this Agreement and announce them in advance by posting an announcement on the official website of eSign (www.esign.cn). If you do not accept the changes to this Agreement, you have the right to choose to stop using the Services at your own discretion. If you continue to use the Service after the effective time as agreed in the announcement, you have fully read, understood and accepted the content of the modified Agreement.

 

VII. Applicable Law and Jurisdiction

This Agreement shall be governed by the laws of the People's Republic of China (for the purposes of this Agreement only, excluding the laws of Hong Kong Special Administrative Region, Macau Special Administrative Region and Taiwan). In the event of a dispute between eSign and you regarding the signing, performance or interpretation of this Agreement, both parties shall endeavour to resolve it through friendly negotiation. If no negotiation is reached, both eSign and you agree to file a lawsuit in the people's court of the defendant's domicile.

 


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